Safety, Security, Comfort Of Commuters Are SMRT’s Priority

Raffles Place MRT Station is an interchange station for the North-South and East-West Lines – Singapore’s longest and busiest MRT lines – in the heart of the central business district (“Tackle congestion at some MRT stations”; Jan 1).

The station is also among the MRT stations with the most number of commuter entry and exit points.

These are served by underground station access walkways that provide a direct and sheltered connection to different parts of the city.

For commuter convenience, there are various retail shops and amenities placed along these station access walkways.

We would like to assure Mr Ho Swee Huat that SMRT’s priority remains the safety, security and comfort of commuters at our MRT stations.

Retail activities, such as those referred to in the letter, only take place beyond the paid transit area of the station which is kept clear and unobstructed at all times.

Commuter flow at all MRT stations is closely monitored and service ambassadors are deployed when there is a need to better manage crowd build-up. In addition, we work closely with the relevant agencies to provide additional support for any contingencies that may arise in our MRT network.

We have also highlighted Mr Ho’s feedback on the ticketing machines to the Land Transport Authority (LTA), and will work closely with LTA to continually improve commuter experience.

Along with sleeper replacement, SMRT is working closely with LTA on a number of concurrent projects to renew track infrastructure, upgrade the network’s power system and expand the train fleet as well as modernise various station facilities. Details of these projects can be found on SMRT’s website.

We thank Mr Ho for his feedback, and will continue working hard at improving the reliability of our rail network and the travel experience for all our commuters.

Patrick Nathan
Vice President, Corporate Information and Communications
SMRT Corporation Limited

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