SMRT train and bus service hours extended on eve of Vesak Day [Download] More
  • SMRT bus service 106 to temporarily bypass a bus stop due to Starcount Social Star Awards [Download]
  • SMRT bus services temporarily diverted due to Cold Storage Kids Run [Download]
  • SMRT steps up efforts for overall rail network renewal - upgrades go beyond Committee of Inquiry's (COI) recommendations [Download]
  • Circle Line power cable change works: Single platform will be used at some Circle Line stations on 12 and 19 May 2013 [Download]
  • SMRT reports lower FY2013 PATMI of $83.3m [Download]
  • Circle Line cable replacement works accelerated with completion by Dec 2013 [Download]
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Customer Charter

SMRT is committed to providing excellent customer service to you and more than two million passengers who travel in our network daily. We are guided by the following tenets:

  1. Safety and security

    Your safety is our priority. We maintain safety in our network by ensuring our educating system is equipped with the necessary safety and security features, raising awareness through public programmes and passengers on how to report dangerous or suspicious behaviour. Click here for safety information and click here for security information.

  2. Comfort and cleanliness

    Our vehicles and premises are cleaned and maintained regularly. Faulty installations are repaired with minimum downtime and inconvenience to passengers.

  3. Accessibility

    Every effort will be made to provide a high level of accessibility, and the needs of those with reduced mobility will be attended to within our means. For information on accessibility within out network, click here.

  4. Environmentally-friendly

    As an organisation focused on sustainability, we are concerned with reducing atmospheric pollutants and using alternative fuel sources in a bid to limit consumption of rapidly depleting natural resources. For more info on SMRT’s eco-sustainability initiatives, click here.

  5. Customer feedback

    We take all passenger feedback seriously and seek your help to provide details so that we may take prompt action to address your concerns. To provide feedback, please click here.

  6. Customer obligations

    We seek your cooperation in the following areas when travelling with SMRT:

    • Refrain from littering and smoking
    • Behave in a polite and responsible manner toward other commuters
    • Respect our rules with regard to travelling with bulky and heavy items
    • Help passengers with reduced mobility, such as allowing them to board first or giving up seats to them
    • Report faults so that we may repair them immediately
    • Give ample notice to bus drivers by flagging early for the bus or pressing the bell in advance to alight
    • For more ways on how you can make your ride a pleasant experience, click Rules & Etiquette.