I started out my career in SMRT in Transport Planning and also held other appointments in the Downtown Line team, Enterprise Risk Management team. I was subsequently transferred to the current Bus Operations team where I was exposed to many exciting challenges. In my respective portfolios, I have been given various opportunities to work on different projects such as introduction of Distance Fares, Downtown Line bid, risk management framework and more recently, bus service enhancement project with LTA. I was given many opportunities to continuously push and challenge my own limitations and boundaries.
At SMRT, the management has invested much in developing my career, nurturing and sharpening my relevant skills set. These can be seen from my involvement in internal corporate activities like the Board Retreat to external training course such as LEADERS! Programme by Temasek Holdings. These really help to hone my strategic agility and leadership skills.
I have always told my friends that SMRT is a truly dynamic company where it is not just about profit making and being answerable to shareholders. Daily decisions may impact the millions of passengers we serve daily. As Singapore’s leading public transport operator, few can have as far reaching impact that SMRT has.
In the four years upon starting my career as SMRT Management Trainee, I have seen myself grown through the many opportunities given. Strengthening this progress are the learning and development programmes for leadership, communication and other soft skills as well as support rendered by encouraging colleagues and superiors. Despite the challenging nature of such a dynamic industry, the positive culture in SMRT makes it easy for one to be passionate in what he or she is tasked to do.
Besides work, opportunities to develop myself as an individual abound. I have learnt more about myself and built meaningful friendships through various platforms including the Company’s corporate social responsibility projects. Fulfilling work comes from knowing that I make a difference not just at work but also in the society and beyond. Believing in the Company, I look forward to scaling greater heights towards excellence together, for I know that the road ahead is promising.
A company that believes in you, sees your strengths, grooms you to your fullest potential and empowers you to achieve greater things. That’s SMRT to me
Six years in SMRT have provided me with invaluable experiences from being a pioneer Customer Service Leader to a Senior Officer in Service Quality Unit. At SMRT, I was given a LEAP (Learning through Educational Advancement Programmes) sponsorship award to further my studies. I have since graduated from National University of Ireland, Dublin with Bachelor of Science (Second Class Honours) in Business Management.
The programme has equipped me with insightful tips about operations and management of businesses. It also strengthens my analytical and critical thinking skills. I was introduced to global entrepreneurship as well, where I acquired new skills which may be applied in SMRT. Coupled with my work experiences, I was able to quickly grasp new concepts, thus facilitating my understanding of the subjects taught in school.
I am thankful to SMRT for giving me the opportunity to excel in my work and provision to develop additional skill sets which prepare me for an exciting career growth. With new perspectives as a Business graduate, I look forward to more opportunities in this company.
I have made the right choice by joining SMRT. I mean, just look at the number of employees who have been in the company for more than twenty years! The company spares no effort in helping its employees to succeed and grow through training and other cross-functional projects. At SMRT, we believe in work life effectiveness; hence, throughout the year, there is no lack of social and recreational activities for staff to participate. These include Family Day, Dinner & Dance, Inter Business Unit games and more. In addition, I have also learnt more about voluntary work from the Silver Tribute Fund. At SMRT, both my career and personal life are well balanced and meaningful.