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Contact Us

SMRT Corporation Ltd

2 Tanjong Katong Road
#08-01, Paya Lebar Quarter 3
Singapore 437161

+65 6331 1000

 

For all SMRT enquiries, please use the following channels:

Department Call us Write to us

Customer Relations

For complaints, general enquiries, feedback, lost and found, and compliments

1800 336 8900 (Only within Singapore, and mobile air-time charges may be imposed by relevant Service Providers.)

Operating hours: 
7.30am - 8.00pm daily

For complaints, general enquiries and feedback (trains/buses), please use our Feedback form.

 

For lost and found, please use our Lost Report form.


If our staff served you well, please drop us a Compliment so that we can encourage them.

SMRT SNAP-REP (Snap and Report)

To report technical defects, please send an image and a description of the defect to our WhatsApp service.

Please click here for the Guide to using SMRT SNAP-REP.

 

Whatsapp to: +65 9788 4398


Operating hours:
7.30am - 8.00pm daily

 

 

For enquiries on stored value card and public transport services in Singapore, please contact TransitLink:

Hotline: 1800 225 5663
Operating hours: 8.00am - 6.00pm, Mon - Sun (excluding Public Holidays)