SMRT’s Sustainability DNA
Since 1987, we have played a significant role towards a vision of “Moving People, Enhancing Lives”. Over the years, we have been pivotal in the way Singapore lives, works and plays by providing safe, reliable and customer-centric connectivity through our public transport services.
Our focus is on delivering our mission outcomes of Reliability, Sustainability and Continuous Improvement. Sustainability is intrinsic to our business at both the strategic and operational levels.
As corporate citizens, we recognise that our businesses and actions have an impact on all our stakeholders. These include our employees and customers, as well as the larger public and community.
Our people form the backbone of the organisation and are vital to our collective success. Over the years, we have developed and sustained a professional workforce by deepening competencies such as in the specialised field of engineering. We have also inculcated service excellence and a customer-oriented culture within the organisation. Workforce health and safety are key and safety procedures are in place for the well-being and protection of our employees.
We recognise our responsibility to provide commuters with high standard of service that is safe, reliable and customer‑centric. At the forefront of our operational performance and customer experience efforts are operational performance standards, key performance indicators and service standards laid down by the authorities to be met across all our train, bus and taxi operations and services.
We proactively reach out to the community we serve. We have identified key partners and work closely with them to realise important projects that can make a positive impact on the community.
It is vital that we conduct our business ethically and responsibly through strong internal controls and by inculcating the right values in our people. We have in place a robust Enterprise Risk Management (ERM) framework to deal with opportunities and uncertainties through timely identification of key risks and implementing of appropriate mitigating measures.