Observed a technical issue on our trains or at our stations? Use our SNAP-REP (short for Snap and Report) to report it to us!
All you have to do is:
1. Snap photos of the defects on your phone
2. Send the photos using WhatsApp to +65 9788 4398
3. In your message to us, please share the following details:
On Board a Train
- 4 or 5-digit train car number* (e.g. 3125)
- Date and time of occurrence (e.g. 7 Aug, 3pm)
- Description of defect (e.g. Defective air-conditioner)
- At a MRT Station
- Station name (e.g. Sembawang MRT)
- Location (e.g. Platform)
- Date and time of occurrence (e.g. 7 Aug, 3pm)
- Description of defect (e.g. Lights not working)
SNAP-REP is a one-way feedback channel and is available from 7.30am to 8.00pm daily.
For other feedback not relating to defects, please contact our Customer Hotline at 1800 336 8900 or use our feedback forms.
