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Governance

CYBERSECURITY & DATA PROTECTION

RESPONSIBLE PRACTICES

As a responsible corporate citizen, we recognise our responsibility in upkeeping the highest standards of governance and corporate practices.

Sustainability is a collective responsibility that relies on collaboration and transparency among all stakeholders in our value chain.  


Here at SMRT, supply chain management is essential in allowing us to establish strong ties with our suppliers. We believe in engaging suppliers who are aligned with SMRT’s strategic goals (including ESG), holding them to strict standards to minimise harm to our entire value chain.  


All prospective and existing suppliers are also provided with and informed about the SMRT Supplier Code of Conduct (SCOC), which they are expected to abide by and to make every effort to minimise the environmental impact and avoid negative social effects arising from their business activities. We have also taken proactive steps to organise tri-annual workshops aimed at educating our value chain partners and enhancing their understanding of Scope 1, 2 and 3 emissions accounting. 

For tenders of value more than S$1 million, we have implemented a mandatory Sustainable Procurement Checklist, where 5% of the scoring weightage is given to ESG factors. This serves to ensure sustainability considerations are included in sourcing requirements, and to emphasise the importance and impact of life-cycle costing and management in sustainable procurement. 

Integrity is a core value at SMRT and we declare our commitment to achieving the ISO 37001 Anti-Bribery Management Systems Standard. This isn’t just a certification; it’s a testament to our dedication to a culture of transparency, ethical conduct, and zero tolerance for bribery. 

As a public company serving the nation’s transportation needs, we have a responsibility toward the public, our shareholder and employees. We recognise that given the dynamic business environment, our corporate governance practices must continue to evolve in order to remain relevant to the times. As such, we have incorporated a Whistle-blowing Policy and made available channels for reporting in confidence, unethical or illegal acts.

The Whistle-blowing Policy encourages the reporting in good faith any actual or suspected improper conduct as listed below:


  • Theft or misappropriation of the Company’s assets or funds
  • Corruption and bribery
  • Dishonest and Fraudulent acts
  • Failure to comply with laws and regulations
  • Serious breaches of the company’s policy and code of conduct
  • Questionable accounting or auditing matters


The Company will use all reasonable endeavours, within the limits of applicable laws and regulations, to ensure that the whistle-blowers and persons involved in investigations are not subjected to unfair reprisals and/or detrimental action (“Protected Disclosure”).


  • Hotline: 69083578
  • Email: ProtectedDisclosure@smrt.com.sg
  • Post: Whistle-blowing Investigation Officer, Internal Audit Division. SMRT Corporation Ltd
2, Tanjong Katong Rd, #08-01, Tower 3, Paya Lebar Quarter, Singapore 437161


Whistle-Blowing Reporting Channels


The whistle-blowers may choose to remain anonymous or provide their names and contact details to the Company. The report should provide sufficient details to enable an effective investigation, including the identities of the persons involved, dates, times, locations and nature/ description of the allegation. Protected Disclosure can be made through the following channels:


Alternatively, the whistle-blower may also report directly to the Audit and Risk Committee Chairman through ACChairman@smrt.com.sg.

All whistle-blower complaints received through the various communication channels shall be received by the Chief Audit Officer (CAO), Internal Audit Division (IAD).  CAO shall report and consult the ARC Chairman, with power delegated by the ARC, for further instructions on the complaints received. 

CAO shall compile a whistle-blowing dashboard of all complaints received, their status and findings quarterly to the ARC.