SMRT is heartened to be a winner in several categories of the Land Transport Excellence Awards (LTEA) 2022, an annual event that showcases the best industry practices in Singapore’s land transport system.

One category in particular, the Outstanding Service Individual (Public Transport), was awarded to 9 of our staff members. One of the winners, Abdul Razak Bin Omar, was applauded for his exceptional service when he cleared the way and accompanied a commuter and her elderly, wheelchair-bound father from Bishan station to Lorong Chuan station. He took the initiative after he noticed the pair facing challenges moving around the busy stations. Service is core to what SMRT does as a Public Transport Operator and we will continue to go the extra mile to make our commuters feel safe and comfortable in our network.

We also have winner/s in the following categories:

• Best Service Partner (Service Delivery)
• Most Innovative Solution
• Friend of Public Transport Award
• Most Innovative/Effective Safety Programme
• Best Community Inclusive Project
• Best Land Transport O&M Initiative (Merit Winner)
• LTEA awardees

The Most Innovative Solution Award recognised our Project Overwatch, devised to monitor trains in real-time. The project provides staff with up-to-date information and situational awareness of on-ground activities, thereby allowing quicker allocation of resources and reduction of potential disruptions. 

A member of the Project Overwatch, Mr Mohammad Sami Tahir said that he is “very pleased to see that the hard work put in by [his] team has paid off with full scale adoption by the Circle Line operations team”.

Another award for SMRT is from the Most Innovative/Effective Safety Programme category, where we were recognised for the design and implementation of a bus sensor that captures motion and prevents bus doors from automatically closing. These sensors have resulted in a significant reduction of incidents related to bus doors closing on commuters, bringing a safer and more stress-free journey for everyone.

SMRT is honoured to take part in LTEA, and endeavours to continue upholding the standards that these Awards represent.