SMRT Corporation Ltd
2 Tanjong Katong Road
#08-01, Paya Lebar Quarter 3
Singapore 437161
+65 6331 1000
For all SMRT enquiries, please use the following channels:
Department
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Call us
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Write to us
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Customer Relations
For complaints, general enquiries, feedback, lost and found, and compliments
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1800 336 8900 (Only within Singapore, and mobile air-time charges may be imposed by relevant Service Providers.)
Operating hours:
7.30am - 8.00pm daily
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For complaints, general enquiries and feedback (trains/buses), please use our Feedback form.
For lost and found, please use our Lost Report form.
If our staff served you well, please drop us a Compliment so that we can encourage them.
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SMRT SNAP-REP (Snap and Report)
To report technical defects, please send an image and a description of the defect to our WhatsApp service.
Please click here for the Guide to using SMRT SNAP-REP.
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Whatsapp to: +65 9788 4398
Operating hours:
7.30am - 8.00pm daily
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For enquiries on stored value card and public transport services in Singapore, please contact SimplyGo:
Hotline: 1800 225 5663 (+65 6883 5048 for overseas callers)
Operating hours: 8.00am - 6.00pm daily (excluding Public Holidays)