Beyond delivering rail and bus services, we constantly look for ways to improve our service delivery and enhance the wellbeing of our commuters and the community.
WeCare rooms are quiet and comfortable spaces in MRT stations and bus interchanges for commuters to rest and recover when they feel unwell. Each WeCare room has a distinctive look as the rooms are designed by colleagues of the respective stations.
We are the first public transport operator in Asia to deploy NaviLens, a navigation mobile app that provides audible information for visually impaired users to get around places, at all SMRT bus interchanges. This was implemented at the Woodlands Integrated Transport Hub in 2022. Since then, we have expanded the use of NaviLens to Bukit Panjang Integrated Transport Hub and Choa Chu Kang Bus Interchange to enhance the commuting experience for the visually-impaired. NaviLens will be progressively expanded to selected MRT stations.
Watch this video to find out How the NaviLens app helps the visually impaired travel confidently.
SMRT partnered with several organisations, namely the Agency for Integrated Care, Association for Persons with Special Needs (APSN), Movement for the Intellectually Disabled of Singapore (MINDS) and Dementia Singapore to implement colourful fruit-themed wayfinding signage for commuters with special needs. Commuters who have been to the Woodlands Integrated Transport Hub, Woodlands Temporary Bus Interchange, Bukit Panjang Integrated Transport Hub and Choa Chu Kang Bus Interchange would have seen large stickers of different fruits pasted around different areas.
Familiarisation Tours for the Visually Handicapped
To support confidence building of commuters who are visually impaired, SMRT regularly conducts Familiarisation Tours at MRT stations and bus interchanges for members of the Singapore Association of the Visually Handicapped (SAVH) and Guide Dogs Singapore.
Heart Zones near hospitals allow fellow commuters to assist and support commuters with special needs who require mobility assistance to surrounding destinations.
Dementia Go-To Points
As of December 2022, all 98 SMRT-operated MRT stations (NSEWL, CCL and TEL [till phase 2]) and four bus interchanges, including Woodlands Temporary Bus Interchange, are Go-To Ready and certified Dementia Go-To Points by the Agency of Integrated Care (AIC). These initiatives provide services such as wayfinding, first aid, location of missing children or the elderly to those travelling in our network, their families, and the communities
To promote gracious commuting behaviour on our network, we have initiatives such as kindness seats in our MRT stations and bus interchanges. These are specially designed seats aimed at promoting kindness messages such as giving up seats to those who need it, and are prominently designed to make them for visible.