Fares
Commuters are charged a fare according to the total distance travelled on each mode of transport. With the introduction of distance fares, fares are calculated based on the shortest travel path. With effect from 23 December 2023, bus and train fares will be adjusted as part of the Fare Review Exercise 2023.
To calculate train fares, click here.
The Public Transport Council has introduced a set of tougher measures to further deter fare evasion. Commuters who do not pay or underpay their fares on public train services will have to pay a higher penalty fee. Please refer to the Public Transport Council’s enforcement guidelines here.
Claims
SimplyGo, on behalf of the public transport operators, will provide commuters a credit refund of the fare deducted due to Trains service disruption and/or fare related claims.
Commuters may file a claim from the incident date or refer to SimplyGo for farecard matters:
- Download SimplyGo app and submit through the mobile application
- SimplyGo portal
- SimplyGo Ticket Offices (For card-based holders only)
- SimplyGo Hotline 1800-CALL-ONE (1800-2255-663), open from 8.00am to 6.pm daily and close on public holidays (Please leave a voicemail after the operating hours)
Please Note:
Claims must be made within:
- 14 days for Stored Value Travel Cards (Concession and non-Concession)
- 90 days for SimplyGo Travel Cards (SimplyGo EZ-Link cards/Concession cards) from the incident date. For ‘Top Up Not Encoded’ claims, please file within 30 days from the date of incident.
Modes of Payment
Commuters can use stored value cards (i.e. EZ-Link and NETS FlashPay cards, concession cards) and account-based ticketing (ABT) options to travel in the network. For ABT, commuters can use contactless bank cards (i.e. Mastercard, Visa, NETS), mobile wallets such as Apple Pay, Google Pay and Samsung Pay, and account-based EZ-Link cards. Both the stored value cards and ABT options offer commuters more savings and convenience over a standard ticket.
Update on 28 Feb 2024:
With the extension of the existing adult card-based ticketing (CBT) system until at least 2030, CBT cards will be made available to (i) adult commuters who converted to SimplyGo or purchased a SimplyGo EZ-Link or NETS Prepaid Card between 9 and 22 January 2024, as well as (ii) concession cardholders who were issued or converted their cards to SimplyGo on or before 22 January 2024.
From 18 March to 30 June 2024, adult commuters who had converted to SimplyGo between 9 and 22 January 2024 and who wish to obtain a new CBT card for use can do so at any of the 44 SimplyGo Ticket Offices island wide. For more information, click here.